Patient Resources

Cancellation & No-show Policy

WePhysio maintains a strict policy regarding the cancellation of appointments. We require a minimum of twelve (12) hours prior notice in order to move or cancel a scheduled appointment. Last minute cancellations, those made within twelve hours of your appointment time, incur a $25.00 cancellation fee. Likewise if you do not show up for your scheduled appointment without prior notice, payment of a $25.00 fee will be required on your next visit.

We understand that emergencies happen and sometimes circumstances beyond control arise that prevent you from keeping a scheduled appointment, but outside of reasonable necessity we do require twelve hours minimum notice. Give us a call at 780-484-0514 to let us know if you can’t make it. If you need to call after hours, just leave a message on the answering service that states your name and the date and time of the appointment you must cancel.