Patient Resources

Cancellation & No-show Policy

WePhysio maintains a strict policy regarding the cancellation of appointments. We require a minimum of twelve (12) hours prior notice in order to move or cancel a scheduled appointment. Last minute cancellations, those made within twelve hours of your appointment time, incur a $25.00 cancellation fee. Likewise if you do not show up for your scheduled appointment without prior notice, payment of a $25.00 fee will be required on your next visit.

We understand that emergencies happen and sometimes circumstances beyond control arise that prevent you from keeping a scheduled appointment, but outside of reasonable necessity we do require that twelve hours minimum notice. Then we can book another client, one who is waiting for that time spot, into the clinic in your place. Give us a call at 780-484-0514 to let us know that you can’t make it. If you need to call after hours, just leave a message on the answering service that states your name and the date and time of the appointment you must cancel.